• I did not receive my portrait package, or the envelope I received was empty.

If you placed your order after picture day, rest assured you will receive your order. Typically it will take about 10 business days after the rest of the school gets their orders


  • I would like a retake.

Please check with your school calendar to see when picture absentee/retake day is happening. Please send your entire portrait package to the school on picture day with your child.

  • My child was absent on picture day.

Please check with your school calendar to see when picture absentee/retake day is happening. Order envelopes can be obtained at your school office.

  • Can I order after picture day. Yes! please mail your order and payment to attn:

Customer Service, O'Connor Studios 1348 Main St, Tewksbury MA 01876

  • I would like to get a refund

If you are unhappy with your photographs and you do not wish to have them retaken, you must return your entire photo package to our office. Please fill out the back of the portrait package and we will mail you a refund for the entire amount. Refunds are not processed at the school.